Frequently Asked Questions

Everything you need to know about SocialFuel safety, delivery, refills, and more.

Safety & Security

Do you need my password?
Never. We only need your public username or post URL. We do not request login credentials under any circumstances.
Is buying followers safe for my account?
Yes. We use secure, compliant delivery methods that follow platform guidelines. Our approach uses gradual delivery to keep your account safe.
How is my payment information protected?
All payments are processed through our secure payment processor with SSL encryption. We never store your card details.

Delivery & Quality

How fast will my order be delivered?
Orders begin processing within 24 hours of payment confirmation. Delivery is gradual and natural-looking, which varies by service and demand.
Are the followers, likes, and views real?
Yes. All engagement comes from real, active accounts with authentic profiles not bots or fake accounts.
What happens if my count drops?
Most plans include a 30-day refill guarantee. If your count drops within 30 days, contact support and we will restore it free of charge.
Can I track my order progress?
You can monitor growth directly on the platform. Contact our support team anytime for an order status update.

Plans & Pricing

What is the difference between Octane, Turbo, and Nitro?
Octane is our best-value tier for beginners. Turbo offers higher retention and a 30-day refill guarantee. Nitro provides premium USA-based followers for maximum quality and stability.
Can I buy for multiple posts or accounts?
Yes. Each order targets a specific post URL or username. You can place multiple orders for different posts or accounts.
Do you offer bulk pricing?
Yes. Contact our support team for custom bulk pricing beyond the listed packages.
What payment methods do you accept?
We accept all major credit and debit cards through our secure, encrypted checkout.

Refunds & Guarantees

What is your refund policy?
We offer refunds on orders that cannot be fulfilled. See our Refund Policy page for full details.
What does the 30-day refill guarantee cover?
If your follower or like count drops within 30 days of delivery on qualifying plans, we will refill the difference free of charge.
What if I have an issue with my order?
Contact support@socialfuelofficial.com and our team will resolve it within 24 hours.

Platforms

Which platforms do you support?
Instagram, TikTok, and YouTube. We offer followers, likes, views, and comments across all three platforms.
What is AI Growth for Instagram?
Our AI Growth service uses intelligent targeting to attract real, organic followers through authentic engagement activity no bots involved.
Can I grow multiple platforms at once?
Yes. You can place orders for different platforms simultaneously.

Still have questions?

Contact Support