Refund Policy

30-Day Refill Guarantee

Qualifying plans (Turbo and Nitro) include a 30-day refill guarantee. If your follower, like, or subscriber count drops within 30 days of completed delivery, contact our support team and we will restore the original quantity at no additional charge.

Refund Eligibility

You are eligible for a refund if:

• Your order was not started within 5 business days of payment
• We are unable to fulfill your order due to a technical issue on our end
• A duplicate charge occurred on your account

Non-Refundable Situations

Refunds are not issued for:

• Orders that have been fully or partially delivered
• Changes of mind after delivery has begun
• Account suspensions or bans caused by violations of platform terms
• Providing incorrect usernames or URLs that caused delivery to the wrong account

Chargeback Policy

Filing a chargeback with your bank or card issuer without first contacting our support team will result in permanent account suspension and may be disputed with evidence of service delivery. We take chargebacks seriously and will provide transaction records, delivery confirmations, and all relevant documentation to contest illegitimate disputes.

Partial Delivery

If an order is partially delivered, refunds will only be issued for the undelivered portion. The delivered portion is considered fulfilled and is non-refundable.

Request Timeframe

Refund requests must be submitted within 7 days of the issue occurring. Requests submitted after this window will not be eligible for review.

How to Request a Refund

Email support@socialfuelofficial.com with your order number and a description of the issue. Our team will review your request within 24 hours.

Processing Time

Approved refunds are processed within 5–10 business days to your original payment method.

Right to Refuse

SocialFuel reserves the right to refuse service or refunds to accounts showing signs of fraudulent activity, abuse of our refill guarantee, or repeated policy violations.